Refund policy

Last updated: Friday 28th November 2025

We want you to feel confident when shopping with RECOVR. If you’re not completely satisfied, we offer a 60-day money-back guarantee under the conditions below.

1. Eligibility for Refunds

To qualify for a refund:

  • Your request must be made within 60 days of your purchase date.

  • The product must be returned (if applicable) in reasonable condition.

  • Proof of purchase is required.

2. Non-Refundable Items

  • Sale items

  • Gift cards

  • Items already refunded or claimed under previous guarantees

3. Refund Process

  1. Contact us at support@recovrau.com with your order number.

  2. Our team will confirm eligibility.

  3. If a return is required, you will receive instructions.

  4. Once received and inspected, your refund will be processed back to your original payment method.

Please allow 3–7 business days for the refund to reflect, depending on your bank.

4. Late or Missing Refunds

If your refund hasn’t appeared within the expected timeframe, contact your bank, then contact us for assistance.

5. Exchanges

We only replace defective or damaged items.
If you need to exchange an item for the same product, email us at support@recovrau.com